Shipping policy
We aim to deliver your order as quickly and smoothly as possible.
Processing Time
Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates & Delivery Times
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Domestic (Malaysia): 2–5 business days
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International: 7–14 business days (depending on destination and customs clearance)
Shipping costs will be calculated at checkout based on your location and selected shipping method.
International Shipping
Yes, we ship internationally! If you do not see your country listed at checkout, please contact us at darknessofficial2017@gmail.com and we’ll be happy to assist you.
Customs & Duties
For international orders, customs or import duties may apply once the package reaches your destination country. These charges are the responsibility of the recipient and are not included in the shipping fee.
Shipping Delays
While we always strive to meet our estimated delivery times, delays may occur due to unforeseen circumstances such as customs processing, weather conditions, or high-volume periods.
Wrong Address or Lost Packages
Please ensure your shipping address is correct when placing your order. We are not responsible for packages lost due to incorrect addresses provided. If a package is returned to us, reshipping charges will apply.
For any further assistance, please contact our support team at darknessofficial2017@gmail.com.